We wish you a safe and enjoyable time at Tervise Paradiis!
By buying the ticket, you confirm that you have familiarised yourself with the rules in force at the water centre and agree to follow them.
By buying the ticket, all visitors confirm that they have sufficient physical abilities, skills and health to use the services offered. Responsibility for children’s skills and health rests with the persons who accompany them.
Thank you!
GENERAL PROVISIONS
- Due to the physical properties of the amusement ride/pool, the number of users and their physical characteristics and behaviour, the water centre and especially its amusement rides with descending elements and pools that are deeper than usual, are an area with an increased risk, where it is not possible to completely eliminate the possibility of occurrence of incidents resulting in damage to health.
- Safety begins with the customer’s responsible behaviour, familiarisation with these rules and familiarisation with the information and restrictions located by each amusement ride/swimming pool.
- Please be especially attentive when diving (risk of jumping on others, risk of not getting out of deep water). DIVING IS PERMITTED ONLY FROM PLACES/PLATFORMS PROVIDED FOR THIS PURPOSE.
- Tervise Paradiis is not responsible for damage, losses, injuries, etc., caused by the visitor’s negligence, lack of attention, carelessness, overestimation of their abilities, health problems or disregard of these rules, or disregard of instructions given by staff.
- In order to increase safety and monitor compliance with safety rules, the water centre has on-duty instructors, however, the primary responsibility for use of the water centre and for damage to health or property that may occur as a result, rests with the user (in case of children – with the adult person who accompanies them). The water centre does not guarantee the presence of staff who have water rescue competence and profession.
- Walk in the changing rooms, pool and water centre – don’t run! Since the floors may be wet, running/hurrying could be dangerous for you and other visitors.
- Children aged 14 or younger are only admitted to the water centre, pool and to sauna centre if accompanied by a ticket-holding adult responsible for their safety and behaviour as well as for ensuring the children follow the rules set out in these guidelines.
- Children aged 15 and older can visit the water centre unaccompanied and without the presence of parents or adults, however, parents are responsible for the child’s health, behaviour and compliance with the rules.
- Do not come to the water centre in a state of alcoholic or narcotic intoxication! An employee of the water centre has the right not to sell a ticket to an intoxicated person. When visiting the water centre while intoxicated, you assume the entire risk of using the water centre.
- It is prohibited to bring your own drinks and food to the water centre, swimming pool and sauna centre. Employees of the water centre have the right to seize any food and drinks brought by visitors.
- Smoking and consumption of strong alcoholic beverages and drugs in the water centre are strictly prohibited.
- The water centre has a video surveillance system installed.
- Mind other visitors, especially children.
- It is forbidden to take into the water centre items that may disturb other visitors or cause health problems to other visitors. It is also forbidden to bring toys that do not float on water.
- Please do not enter the water centre with a stroller.
- The use of swim fins and “mermaid” swimsuits in the water centre pools is prohibited.
- Tervise Paradiis is not responsible for damage, destruction or loss of clothes, documents, mobile phones, valuables or other things in the water centre, except for items kept in a storage box.
- Forgotten and lost items that are found and brought to the staff are stored for two (2) months, after that the items are disposed of.
- In case of problems, please talk to the staff.
- In case of violation of the rules of the water centre, the staff of the water centre has the right to make a remark to the visitor and/or terminate the stay of a person who is dangerous to others and themselves and who disturbs other visitors in the water centre and to cancel the validity of the ticket without compensation.
- Administration of Tervise Paradiis may change the accessibility of an amusement ride at any time without notice. In this case, no discount is applied to the admission price.
BUYING TICKETS AND PAYING FOR SERVICES
- When buying a ticket to the water centre you will receive a wristband that allows passing through doors and turnstiles.
- Should you wish to, you can borrow bathrobes and towels from the administrator. You will be charged for this according to the current price list. Make sure you take good care of any items you borrow and return them to the administrator before you leave. The fines for losing borrowed items are set out in the price list.
- When leaving, return anything you’ve borrowed to the administrator – do not leave things in the changing room.
- Wear your wristband where it can be seen during the entire visit to the water centre. It is prohibited for visitors to exchange their wristbands.
- Please hold on to your ticket until you leave.
- Visitors aged 18 and older can use their wristbands to pay for services in Aqua bar with a total price of up to 40 €.
- When leaving the water centre, please return your wristband to the administrator and pay for purchases made with the wristband.
- Visitors aged 18 and younger can get wristband from the administrator by making a prepayment. Then the wristband can be used to pay at the water centre’s Aqua bar. The balance of the account is reimbursed to visitors by the administrator (on the same day).
- If you lose your wristband, please immediately inform an assistant instructor.
- If the wristband gets lost or damaged, the visitor shall compensate for its price according to the current price list.
- The water centre’s employees have the right to ask for a document to confirm the age of the visitor.
- Please check purchased goods, tickets and change at the ticket office. Later claims will not be accepted.
VISITING TIME
- The duration of your visit is measured from the moment you enter the gates of the water centre.
- Additional fee for exceeded time is calculated based on the current price list.
- THE ATTRACTIONS IN THE WATER CENTER CLOSE IN 20 MINUTES BEFORE THE OFFICIAL CLOSING TIME OF THE WATER CENTER.
CHANGING ROOMS
- Please remove your shoes when entering the changing rooms or swap your shoes for flip-flops or similar footwear – that way you help keep the water centre clean. You can leave your shoes in your locker. When leaving, please only put your shoes back on by the door to the changing room.
- You can choose any available locker in the changing room. Change into your swimming outfit and then lock the locker with the key. Make sure you take the key with you to the water centre. You can keep hold of it by placing it around your wrist or ankle. You can open and close your locker as many times as you need.
- Each time you close your locker, make sure it has closed and locked properly. If the door is not properly closed and/or the lock is damaged in any way, immediately inform the administrator or instructor.
- Take good care of your locker key – if you lose it, you’ll have to pay the fine set out in the price list. If you lose your key, immediately inform the assistant instructor or the administrator.
- The water centre is not responsible for any items left in the locker. If necessary, you may use a storage box at the front desk of the water centre.
- Before entering the water centre or the swimming pool, MAKE SURE TO WASH YOURSELF without wearing a swimming outfit and remove any makeup you may have.
- Hair dyeing and shaving in the changing and washing rooms are prohibited.
- We recommend that you do not wear a swimming outfit in the saunas located in the changing rooms. When throwing water onto the hot stones, mind other people in the sauna.
- When coming out of the water centre or having showered, make sure you dry yourself properly before entering the changing room.
- Please note! It may be necessary for female cleaning staff members to move around and do their job in the men’s changing room and shower room. We kindly ask for your understanding.
GUIDELINES FOR VISITORS OF THE WATER CENTER, SAUNA CENTER AND SWIMMING POOL
- Traditional swimming outfits should be worn in the water centre. Swimming in shorts or outfits with rivets, studs, zips and buttons is not permitted.
- Please note that tube slides may damage your swimwear. By using a tube slide you take full responsibility for your clothing items. The water centre is not liable for any damage to swimwear that may be caused by sliding.
- To avoid any unpleasant surprises, we ask that children aged three and younger wear swimming nappies. These are sold at the ticket office.
- It is prohibited to leave children unattended. Children who cannot swim should not stay in the swimming pool without attendance.
- Choose the pool or attraction the depth of which is best suited to your health and skills.
- It is prohibited to run-out when entering the water slides.
- The black waterslide is fully enclosed and features special sound effects. Take your health and physical abilities into consideration before using it. It is not recommended to be used by people with epilepsy.
- Attention! In the event of a malfunction of the signal lights near the slides (the green or red is constantly on, or the signal light is off), allow at least 40 seconds between persons going down the slide!
- The water centre amusement ride “Mountain River” can only be used by visitors with very good swimming skills and a sense of danger.
- While using the “Mountain River” slide pay attention to signs and pointers, keep your distance and mind other visitors.
- While using slides, moving upstream or against the slide direction is strictly forbidden.
- Diving is allowed only from the platforms of the diving pool in the presence of an instructor on duty. Diving is not allowed in other pools. Diving with somersaults is not allowed. Jumping into the water in the swimming pool is allowed only from the starting blocks during training and in presence of a coach.
- Staying underwater for a long time while diving and competing in holding your breath underwater is prohibited.
- Keep to the right in your swimming lane and mind other swimmers sharing your lane.
- Don’t change lanes by pushing yourself over the lane markers – swim under them. Sitting or standing in the lanes markers is not permitted.
- Observe the lane markers in the pool – don’t swim over into lanes designed for group training.
- If you have long hair, please tie it back or use a swimming cap.
- If you use any of the pool’s sports equipment or flotation devices, do so responsibly and put them back in their proper place when you’re finished with them.
- The sauna centre has no manned security.
- In the sauna centre make sure you select the sauna suitable to your health.
- While visiting the sauna centre drink enough water.
- It is prohibited to jump in the water in the massage pool of the sauna centre.
- It is prohibited to use honey, body scrubs and other substances that may leave stains.
- If you feel unwell, rest and ask the instructor for help.
GROUP VISIT GUIDELINES
- There must be 1 adult for every 15 students in primary and secondary school groups.
- Persons accompanying groups of children and adolescents are responsible for all group members in accordance with these rules and ensure that group members leave the water centre on time.